Brandon Craig

202-553-7100 cell

carzzinn@live.com

 

Objective Skilled Information Technology and Customer Service Professional, with experience providing PC and Client/Server tech support for small, medium, and large sized businesses as well to government agencies. Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, application support, web base application support and training, installations and upgrades.  An articulate, flexible and personable communicator with excellent skills in client and vendor relations.

Security Clearance

Top Secret Clearance DOD 2014

Experience
 

System Administrator – SCCM/SCOM

DDC-ITS February 2016 – present

·   Administer general SCCM 2012 daily administration.

·   Create and administer advertisements, programs, collections, and custom reports in SCCM.

·   Troubleshoot failed SCCM deployments and SCCM health issues.

·   Administer SCCM software delivery, including various methods such as running advertised programs, machine targeted, user targeted, Application Library, and Software Center.

·   Administer the SCCM tool set back end to keep the system running and healthy, including changes to the core components and settings, backups, restores, software delivery, client heath, reporting, boundaries, and bandwidth settings.

·   Manage and administer SCCM client health, including the process of getting clients healthy.

·   Perform general SCCM administration and troubleshooting.

·   Imaging and migration SCCM severs.

·   Insulation of SCCM and SCOM on servers.

 

Skills

SCCM console 2012 – SCOM console 2012 – Putty -VMWare

 

Jr. SharePoint Administrator (Joint Base Andrews)

cFocus October 2015- February 2016

 

·   Assist in migrating to the latest version of SharePoint.

·   Provide end user support and troubleshooting.

·   Analyze ULS Logs.

·   Work closely with other administrators/developers who are creating and maintaining workflows, or integrating SharePoint with other systems like ERP or Active Directory.

·   Monitor and maintain the production, staging and development farms.

·   Analyze usage, identify and analyze performance issues, and maintain system health.

·   Optimize performance of the SharePoint systems.

·   Do repairs, upgrades, etc.

·   Build and configure SharePoint farms, indexing and search services.

·   Configure security and logging.

·   Perform SharePoint system backups and restores.

·   Participate in the development and testing periodic disaster recovery plans.

·   Provide guidance and support for SharePoint related issues.

·   Participate in and drive continuous improvement of the SharePoint infrastructure services.

·   Assess new and relevant SharePoint technologies.​

 

Desktop Support Technician/IT Specialist (Secretary Defense Communications)

Nova Corporation Mach 2015- October 2015

Tier 2 System Administrator

Nova Corporation  October 2015 - Present

·   Provide VIP support for Sec. of Defense and designated deputies

·   Provide IT support for all personnel in SD domain

·   Create accounts, modify, and disable accounts for personnel in SD domain

·   Track, investigate, and resolve VIP outages

·   Blackberry and IPhone support VIP and SD personnel

·   MS Exchange support SD personnel

·   Prep IT equipment for VIP travel

·   Support for all IT equipment and personnel under the SD domain

MS Exchange 2010 - Microsoft SharePoint2013 - Access 2010 – outlook 2010 – Word 2010 – Excel2010 – Bitlocker – Active Client 6.2 – Roxio – -Snipit – WinZip 11.2 – Acrobat X professional – Active Directory – Mailcrypt – IE7-IE8 – IE10 – Firefox – Windows XP-Windows 7

 

NOC Reporting Analyst/Lead NOC Change Manager (ITA – Pentagon)

Catapult Technology June 2014- Dec 2014

·   Collect, organize and analyze organizational project data to assess customer satisfaction

·   Author program related documentation as appropriate

·   Process and track all critical incidents using BMC Remedy

·   Maintain the latest status of the enterprise

·   Perform product quality control

·   Maintain a shift log to track all incidents, announcements, and/or maintenance

·   Ensure all engineers provide current and final statuses after approved scheduled maintenance

·   Maintain a written record of shift change meetings to document issues and events to be tracked for the next shift

·   Conduct peer reviews and/or audits to assess compliance with stated requirements

·   Ensure services comply with customer policies and meet the quality and performance requirements

·   Design projects based on government criteria

·   Assign MAC tickets to appropriate teams

Skills

Microsoft SharePoint2010 - Microsoft SharePoint2007- Access 2007 - Access 2010 – outlook 2007- outlook 2010– Word 2007- Word 2010 – Excel2007 – Excel2007 – Data Encryption software – Active Client 6.2– Acrobat XI professional – Active Directory –IE8 – Windows XP-Windows 7

 

Systems Administration/Tier 3 Hardware Software support/Team Lead and After hours VIP support(DISA)

Knight Point System Jan 2014-May 2014

·   Troubles shoot IT issues and track trouble tickets for Disa in remedy.

·   Trouble shoot DNS compatibility issue with user machines.

·   Consult with Tier 2 technicians to resolve end user tickets

·   Monitor performance of NIPR and SIPR severs located at Headquarters

·   After hours VIP desktop support

·   Provide support for Tech refresh offices overseas.

·   Reimage machines for end user support

 

Skills
Microsoft SharePoint2010 - Microsoft SharePoint2007- Access 2007 - Access 2010 – outlook 2007- outlook 2010– Word 2007- Word 2010 – Excel2007 – Excel2007 – Data Encryption software – Active Client 6.2– Acrobat XI professional – Active Directory –IE8 – Windows XP-Windows 7

 

 

Network Specialist Senior (Office of Military commissions DoD)

DMInc August 2012-Dec 2013

Deskside Support

Powertek Corporation June2012-August 2012

DMInc April 2012-June 2012

·   Manage bench IT inventory for OMC.

·   Troubles shoot IT issues and track trouble tickets for OMC component in Remedy que.

·   Provide Computer Administration of all IT equipment for OMC users.

·   Active Directory management of OMC personnel permissions, security, and access of OSD network.

·   Installed, configured, managed, and supported software and hardware.

·   Manage migration from Windows XP to Windows 7 office OCA

·   Provide support for Tech refresh offices overseas.

·   Travel and provide deskside support for OMC personnel

·   Lifecycle refresh NIPR and SIPR XP to Windows 7 (image, deployment, trouble shoot)

·   End user training Windows 7

 

Skills
Microsoft SharePoint2010 - Microsoft SharePoint2007- Access 2007 – outlook 2007- outlook 2010– Word 2007 – – Excel2007 – Word 2007 – Excel2007 – Data Armor – Active Client 6.2 – Roxio – -Snipit – WinZip 11.2 – Acrobat X professional – Active Directory – Mailcrypt – IE7-IE8 – Windows XP-Windows 7

 

I.T. /Security/and SharePoint Administrator ( Navy FMO)
Webster Data Communications Aug 2011-Feb 2012

·   Providing configuration and SharePoint administration support for Naval Financial Management

·   Create and update Standard Operating Procedures (SPO) for IT and FMO users based on policy set by the Dept. of the Navy and the Office of the Assistant Secretary of the Navy.

·   Manage FMO security workgroups for FMO.

·   Map user(s) to network printers and share drives and create folder(s) for user(s) on the share drive.

·   Submit MAC requests to set-up user accounts, update user profiles, manage work group tools deactivate user accounts, and install legacy applications.

·   Coordinate and support VTC/Audio conferences.

·   Maintain detailed information on all IT needs from inventory of IT items to applications and programs on all FMO machines.

·   Manage FMO SharePoint site by creating, deleting, and updating FMO SECNAV Portal accounts.

·   Trouble shoot and repair Mac OS for high level VIP’s

·   Supervise all vendors with repair and upgrades of FMO IT technology solutions.

·   Build databases for IT and FMO needs.

·   Provide training of software and security policy.

·   End user training SharePoint 2010 and basic IT security

Skills
Microsoft SharePoint2010 - Access 2007 – outlook 2007 – Projects 2007 – Visio 2007 – Word 2007 – Excel2007 - Defense connect online – Guardian Edge – Active Client 6.2 – Roxio – Snagit 10 – WinZip 11.2 – Acrobat 8 professional – Active Directory – Mailcrypt – IE7 – Windows XP

Help Desk Analyst
HP Enterprise DMDC and DOD tier 1 - Feb 2011 – Aug 2011

·   Provide remote administrated desktop and software support using Remote Desktop on DOD workstations.

·   Provide logon support of various DOD and other secure government sites.

·   Provide training and support to customers of hardware, applications, and web base applications.

·   Provide support of CAC in a PKI environment.

·   Verify security and reset of passwords for DOD network infrastructure.

Skills
DBIDS - RAPIDS - DEERS -  IE 8 - CA unicenter ticket - Remote Desktop - MS Office  2007 and 2010 - IE 8 - DEERS security tool - VPN tool - Windows XP

Junior Network Administrator
Def Charge Networks – April 2009 – Feb 2011

·   Deliver end-user training and technical support of Microsoft Office 2007 and SharePoint 3.0.

·   Develop quick reference guides to assist end-users with challenging software application features.

·   Install, configure, and maintain Exchange 2003/2007 server with Outlook Web Access.

·   Assist in the installation and maintenance of Asterisk IP PBX Systems.

·   IP Phone Configuration and support including Grandstream, Polycom, and Cisco.

·   Manage and maintain Windows SharePoint Services 3.0.

·   Create and manage new user accounts on Windows Server 2003/2008.

·   Monitored network devices using Opmanage Network Management.

·   Manage Windows XP Professional, Windows Vista and Windows 7 workstation.

·   Provide remote support using LogMe in Remote, Team Viewer and Bomgar.

·   Conduct client training using Dim Dim and WebEx software.

·   Install, configure, manage, and support Patch Management Services, Antivirus, and Spyware.       

Skills
Patch/Security Management - Windows 7 and Vista - Windows Active Directory - Windows Server 2003 and 2008 - MS Exchange 2003, 2007 and 2010 - Snagit9.0 – Adobe Acrobat Professional - SharePoint Services 3.0 - IE7,  IE8, and  IE9 - Windows XP - Windows 7 - Windows Vista – MS Office 2003 and 2007- WebEx Corporate - Remote Desktop - Internet Bomgar  - LogMe In Remote - DimDim - HEAT - osTicket - Trackit -  - Opmanage Service Desk -  Microsoft Office Communications Server 2007 –Asterisk VoIP – Blackberry/Windows/Android/IPhone support


Computer Technician
HomeLand Computer Services – Oct 2009 – April 2011

·   Delivered end-user training and technical support of Microsoft Office and SharePoint Services.

·   Developed quick references guides to assist end- users with challenging software features.

·   Managed and maintain Windows SharePoint Services 3.0.

·   Managed Windows XP Home/Professional and Windows Vista and Windows 7 workstations.

·   Installed COTS software on desktop and laptop computers.

·   Performed hardware and software upgrades on desktop and laptop computers.

·   Provided remote support using Logme in Remote and Bomgar.

·   Conducted client training using DimDim and WebEx conferences software.

·   Installed, configured, managed, and supported Patch Management Services, Antivirus, and Spyware.

·   Sever and Active Directory management.

·   Trouble shoot, repair, and train person how to use Microsoft and Mac OS’s

Skills
Patch/Security Management - Snagit9.0 – Adobe Acrobat Professional - SharePoint Services 3.0 - IE 7 and IE 8 - Windows XP - Windows 7 - Windows Vista – MS Office 2003 and 2007- Internet Bomgar  - LogMe In Remote - DimDim - HEAT - osTicket -  Microsoft Office Communications Server 2007 –Asterisk

Education
H.O.P.E. Project – Helpdesk Support Training Program Certificate
Ferrum College –Computer Science and Mathematics – 1996 to 1998

Certifications and organizations       
Comptia A+ 2009 Edition CE
MCTS 2011 SharePoint® 2010, Configuration
Comptia Security+  CE
Comptia Network+ CE
MCITP Windows 7

MTA Windows Server 2008

ITIL

Comptia CASP